Returns & Exchanges
At ISOCLEAN, we want you to be completely satisfied with your professional hygiene products. If you are not happy with your purchase, we offer a 30-day return policy for items in their original, unopened condition.
Initiate Your Request
Contact our customer support team via email within 30 days of receiving your order to request a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack your unused items in their original packaging, ensuring the RMA number is clearly written on the outside of the box to prevent processing delays.
Ship It Back
Send your return to our warehouse using a tracked shipping service; please note that customers are responsible for return shipping costs unless the item is faulty.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing